2025 HEALTH CARE PROVIDER OF THE YEAR NOMINEE

Eden Dales

Eden Dales

Nominated For: HEALTH CARE PROVIDER OF THE YEAR

Eden Dales is the Owner of Eden Dales Social Work. Since founding the practice in 2014, Eden has expanded EDSW from a solo practice into a full-service trauma-focused social work practice with a strong administrative team, a clinical intake coordinator, and a team of ten skilled social workers. A graduate of Yeshiva University, she began her career supporting families during 9/11, then at SickKids’ NICU before focusing on trauma recovery.

Eden has been nominated three times for the Health Care Provider of the Year Award. Eden developed a trauma-informed care program for health and legal professionals, accredited by the Law Society of Ontario. Her trauma-informed guide was published in Justice Akbarali’s Ukraine Airlines decision. She serves on the Medico-Legal Society board, organizes the UHN ABI Conference, and raised $20,000 for the Brain Injury Society of Toronto.

56 Comments
  • John McIntyre says:

    Eden is one of the most dedicated healthcare providers I have ever met. The area where I’ve worked with her directly is on her teachings for healthcare providers and lawyers on trauma informed care/practices. This is an area that so many people need further education on and Eden is leading the field, taking the initiative to create her own comprehensive, engaging and educational trainings. It’s so important for healthcare providers and lawyers working with those with brain injuries to come at their services from a trauma informed lens, and Eden is singlehandedly spreading that knowledge, which has a broad impact in this space. She is very deserving of this recognition.

  • Anonymous says:

    Incredibly caring and experienced. Lovely to deal with.

  • Uri Carmel-Kraiem says:

    Eden is a brilliant social worker and manager. She transformed her service from a solo practice into a comprehensive, trauma-focused team. She leads and supervises the team with sensitivity, professionalism, and creativity. Culturally sensitive, she makes space in her heart for each client and team member. She cares genuinely! Eden passionately teaches her team, drawing on her extensive experience and knowledge. She customizes goals and treatment plans for each client. Overall, she is an ideal candidate for the healthcare provider of the year award.

  • Marly Caplan says:

    Eden is one of the most knowledgeable, kind, dedicated and hard working social workers I have ever met and worked with. Eden has transformed her services from a solo practice to a holistic, trauma-informed and trauma-focused team, as she is constantly learning new ways to not only support clients, but all members of her team.

    As a newer social worker in the field, Eden is always providing me with opportunities to grow and learn new skills. Eden is constantly researching different ways to support our clients, and eliminating barriers by supporting with applications for social assistance programs and referrals to community services that can best fit the client’s needs.

    Eden is a leading example of a passionate, caring, and dedicated social worker. She is highly deserving of the healthcare provider of the year award.

  • Candace Diep says:

    Eden’s profound dedication to her clients and community is unmistakable. From her fundraising efforts to her tireless advocacy for trauma-informed care, Eden consistently goes beyond her practice to create meaningful change. What strikes me most is her commitment to nurturing the next generation of healthcare workers. She’s not just providing excellent care today, but actively building a stronger, more compassionate healthcare system for tomorrow. Eden truly embodies what it means to be an integral part of our community, and her impact reaches far beyond any single interaction or case. She absolutely deserves this recognition.

  • Lisa Freeman says:

    I am pleased to offer my wholehearted support for Eden’s nomination for Health Care Provider of the Year. As a lawyer who represents professionals undergoing investigation or disciplinary proceedings by their regulatory bodies, I have had the privilege of working with Eden on numerous cases.

    Eden is an exceptional social worker whose dedication, compassion, and skill have made a profound difference in the lives of many of my clients. She has a unique ability to establish rapport quickly, build trust, and create a safe, non-judgmental space in which clients feel supported and challenged to reflect meaningfully on their past conduct.

    Eden has also prepared detailed and thoughtful reports that I have relied upon to persuade various stakeholders—investigators, prosecutors, and panels—of the mitigating factors present in my clients’ matters. Her ability to present her observations in a clear, balanced, and professional manner adds significant value to the regulatory process and helps decision-makers see the full human context of each case.

    This deep work not only helps clients navigate the regulatory process with greater insight and accountability, but also fosters personal growth that extends well beyond the professional realm. Many clients have shared with me that their work with Eden has positively impacted all areas of their lives, including their closest relationships.

    In addition to her clinical strengths, Eden is consistently knowledgeable, responsive, and collaborative. Her professionalism and commitment to ethical, client-centered care have made her an invaluable partner in supporting our mutual clients.

    Eden’s contributions to the field are truly outstanding, and I believe she is richly deserving of this recognition.

  • Olga Svartman says:

    If you have worked with Ms. Eden Dales, you already know how well-deserved this is. Her dedication, compassion, and the way she supports her clients and the EDSW Team is truly inspiring. She has worked incredibly hard to get where she is, and it’s so great to see her being recognized not just by us, but by the entire community.

    She has built a strong reputation in this field — not just as a skilled therapist, but as someone who truly cares and makes a difference in people’s lives. I am fortunate to work with and for her.

  • Colleen Worsley says:

    Bravo Eden, you work tirelessly to bring services to your clients and find creative solutions to their basic needs for a feeling of comfort. They are lucky to have you as their social worker.

    Our rehabilitation industry is also lucky to have you as you have brought energy,. light, and again, creative ideas to promote awareness, and funding resources to the ABI community.

    A dynamic leader and very deserved of healthcare provider of the year.

  • Colleen Boyce says:

    Eden is so deserving of this nomination and recognition. A consummate professional who apart from running a successful social work practice – helping and supporting clients and families; she gives back so much to the community (her bio says it all) and the people she serves. Eden is extremely empathetic, a visionary in her work, collaborative, inspires her clients and colleagues, approachable, extremely passionate about what she does, mentoring / supporting others and client / family centred. Congratulation Eden and always a pleasure to work with!

  • Tiffany Lawand-Fraser says:

    I wholeheartedly support this nomination for Health Care Provider of the Year. Eden’s dedication to client care, clinical excellence, and compassionate service is truly outstanding. She consistently goes above and beyond to ensure every client feels heard, valued, and cared for. Eden’s integrity, tireless work ethic, and dedication to trauma informed care set a powerful example for others in the field. This recognition would be a well-deserved acknowledgment of the impact she’s made on countless lives.

  • Terri LaFace says:

    Congratulations Eden on this wonderful deserving nomination!!!
    There’s an old saying that goes “When LIFE gives you LEMONS make LEMONADE”. That’s easier said than done because real LEMONS are truly bitter. LIFE did give me lemons, it also gave me the whole entire lemon tree, actually 8 lemons trees! So how do I make lemonade out of hundreds of lemons “grief” Life did give me lemons and life also gave me EDEN. I had the lemons and Eden had the tools “recipe.” She used all her tools and I gave her all my lemons “grief”. And together we added (water “tears”), (sugar “love”), and (ice “fear”) and we reframed those sour lemons into a sweet and refreshing summer beverage LEMONADE!!! Eden with your guidance, I was able to find sweetness on the other side of Grief. Eden you showed me how to make lemonade by reflecting on my loss and understanding the emotions that come with it. Eden you helped me reframe the grief of losing my husband into a journey of growth, joy and purpose. Eden I am eternally grateful for all your guidance, your words of wisdom will forever and always be a blessing!
    “We Rise By Lifting Others”
    Eden you are forever and always the “E” on my lemon

    \

  • Nesanet Girma says:

    Eden is a professional with heart and centers her practice around clients and their families through every stage of recovery. As a colleague on the ABI conference planning committee, Eden advocates for those audience members with brain injury to ensure that the conference is inclusive and relevant to all. I applaud Eden’s resourcefulness and dedication to serving clients with continued compassion and empathy.

  • Nakema Walker says:

    Congratulations Eden! This is a well deserved nomination. It’s a privilege working with you. You make such an amazing impact for the client’s. You are the perfect example of “Health Care provider of the year”.

  • Brenda Agnew says:

    I am thrilled to endorse Eden for the Health Care Provider of the Year award. Her unwavering dedication to delivering exceptional care and her compassionate approach truly set her apart. Eden doesn’t just meet expectations, she exceeds them, ensuring every individual feels valued, understood, and supported while contributing to a healthier, more connected community.
    Her commitment to trauma-informed care creates a space where healing feels safe and accessible. Eden’s integrity, relentless drive, and heartfelt devotion to improving lives make her a standout in her field. Recognizing her with this award would honour the incredible difference she has made in the lives of so many.

  • Angela Catenaro says:

    Congratulations Eden for this most deserving nomination!

    Eden’s passion and advocacy in healing from trauma is inspiring. I appreciate Eden’s support of clients, staff, and the community team through her extensive knowledge and holistic therapeutic approach. I feel this makes Eden a leader in the field of Social Work and the rehab community.

    Eden’s values of empathy and professionalism are carried throughout her organization by her staff at Eden Dales Social Work. Eden and her staff are resourceful and dedicated to meeting client’s needs. As case manager, when reaching out to Eden Dales Social Work, I am always met with Olga’s efficiency and patience in collaborating with Eden and her therapist’s to ensure perfect match of professional expertise to the client’s needs.

    Congratulations for the recognition of such caring expertise!

  • Melissa Vigar says:

    Eden is a force to be reckoned with! Always giving it her all with working with clients, supervising her team, volunteering on committees, giving talks and so much more! I feel very grateful to have worked with Eden in many capacities over the years, she truly deserves this recognition.

  • Nicole Galeotalanza says:

    It is an honor to write this testimonial in support of Eden Dales for Healthcare Provider of the Year.

    Anyone who has met Eden knows immediately how passionate she is about her work, especially when presenting and sharing her expertise on trauma-informed care. Beyond her professional role and leadership of a dedicated team of social workers, Eden continues to give back by volunteering her time on various committees. I had the privilege of working with her on the ABI Network sponsorship committee and saw firsthand the generosity, thoughtfulness, and remarkable energy she contributes to every group she’s involved in.

    Eden, this is your year! You are so deserving of the Healthcare Provider of the Year award, and I cannot imagine a more worthy recipient.

  • EJ says:

    Working with Eden has been amazing. She has been an incredible support and is very deserving of this award.

  • Emina Cameron says:

    Well done, Eden, you have definitely deserved it. Your contributions to our community are significant, and we are fortunate to benefit from your expertise and experience.

  • annie dales says:

    THATS MY MOM.
    She is the most amazing person on the planet. It does not get better than her!!!!

  • Nevena Moylan says:

    Eden Dales is an exceptional social worker whose professionalism, responsiveness, and compassion consistently stand out. She demonstrates genuine care and sensitivity in her interactions, ensuring that clients feel heard, supported, and respected. Eden is highly skilled in navigating complex situations, offering both practical solutions and emotional support with equal dedication. Thank you Eden for your hard work!

  • Hyla Fridman says:

    So proud of you Eden , your dedication is impressive

  • Marnie Selby says:

    Eden dedication to her profession and clients is limitless. She approaches every challenging situation with compassion, care and logic. There is no one like her!

  • Lori says:

    Eden is a game changer in a sector that requires advocacy. She brings the perfect amount of energy and passion to the work that she does and is an absolute joy to collaborate with. I will always look forward to working with Eden.

  • Melvine Baird says:

    Congratulations on your well deserved nomination Eden! You are always such a pleasure to work with and you dedication to crating a safe and welcoming space for client’s to heal is simply amazing. You go above and beyond in so many ways!

  • bailey says:

    congrats i love you mommy??????

  • bailey says:

    congrats i love you mommy!!!!!

  • Lauren Okell says:

    I am voting for Eden because of her outstanding dedication, compassion, and commitment to supporting individuals living with acquired brain injuries. Eden goes above and beyond to advocate for clients, empower families, and foster hope and independence. Her professionalism and genuine care have made a lasting impact in the ABI community, making her truly deserving of this recognition.

  • Daniel Dales says:

    I’ve watched Eden continue to develop her skills and deepen her professional relationships over the past 2 decades. Eden is committed to continuous learning, professional development, and team building, all in service of improving the quality of care she can offer to her clients.

    Eden is truly deserving of this award.

  • Lola Golden says:

    Eden is so deserving of this award. She is amazing and so sweet!!

  • Sophie says:

    Eden is the most amazing person in this world! She deserves this award more than anyone. I love you!!!

  • Logan Osten says:

    Eden is the best person ever! She is the most deserving!!!

  • Leeah Goodman says:

    Eden is the best, so hardworking and so deserving of this award!

  • Heather and Josh Brandes says:

    Eden is a warm, professional and dedicated health care provider who is absolutely worthy of this award. She cares about her clients and does her best to always meet their needs. Congratulations on this incredible nomination!

  • Daniel says:

    Eden has been an excellent person to be close to talk, to listening, I’m grateful to have met her.

  • Charles Tator, MD says:

    Eden has helped so many of my concussed patients. In addition she has provided terrific presentations as an invited speaker at our biweekly seminars for concussed people organised by our Canadian Concussion Centre at UHN.
    Charles Tator

  • Charissa Levy says:

    When I think of Eden, I think of passion and dedication to the brain injury community. As co-chair of the Toronto ABI Network sponsorship subcommittee and a member of our conference planning committee, she brings enthusiasm, energy and new ideas to the table, always seeking ways for how we can improve! Congratulations on this nomination Eden!

  • Noel Rosen says:

    Eden is truly a “social worker’s social worker”. Barely 3 months following the horrific tragedy of 911, Eden literally began her career with an initiation by fire, working 36 hours straight in a large ER in NYC, providing comfort to so many patients, families of missing loved ones, and doing everything she could to locate survivors in other ERs. She has become an expert in trauma informed therapy and brain injuries, and has presented posters and given lectures on these topics at numerous conferences. She has my unconditional vote for HCP of the year!

  • Heather Rosen says:

    Eden has always been passionate about helping others! She started at 17 as a palliative care support worker. She then devoted her time to “ Make a Wish” !
    Eden was destined to become a Social Worker and was propelled to support survivors during the trauma of 911 immediately after graduating. She then worked in the NICU with families of ill babies.
    Eden is a life long learner and has completed numerous courses on different counselling therapies. Once she accumulated clinical knowledge and experience she opened EDSW to focus on supporting mental health and relationship issues and victims of trauma and brain injuries. She is the Clinical Director, Supervisor, Clinician and Educator all rolled into one while raising two daughter with her husband.Her work in Trauma informed Care is a game changer helping others work effectively in caring roles!
    Eden is the best candidate for this award! I am very proud of all she has accomplished! Her mom, Heather Rosen M.Ed.

  • Sari Grossman says:

    Eden is a dedicated, compassionate and driven social worker who is extremely deserving of this award!

  • Kindree Alkins says:

    Eden Dales is an exceptional health care provider!!!

    She is a standout leader in the brain injury community whose impact is felt not only through her exceptional clinical work, but also through her unwavering commitment to advocacy, education, volunteer work, and mentorship.

    Beyond her practice, Eden has been nominated for this award three times which is a testament to the excellence and the respect she commands across the sector. Her volunteer contributions are extensive and meaningful, spanning leadership roles, education, fundraising, and advocacy.

    Eden is not only deserving of this recognition, she truly embodies it. Her work uplifts individuals, families, and the broader health care system. It is an honor to nominate her for this award!

  • Melynda Anderton says:

    I support this nomination as Eden Dales consistently goes above and beyond in her commitment to the brain injury community. Through her trauma-focused social work practice, her leadership in education and advocacy, Eden has made a profound and lasting impact on individuals and families living with brain injury.
    As an associate of Eden Dales Social Work, I have had the privilege of learning from and collaborating with Eden and her team to support countless individuals and families affected by brain injury. Her mentorship, passion, and unwavering dedication ensure that client needs are met with compassion and excellence every day.
    Eden is an exceptional social worker whose commitment, expertise, and heart make her truly deserving of the Health Care Provider of the Year Award.

  • Gordon Slemko says:

    I have had the pleasure of working with Eden for a number of years now. She is the consummate professional. Her work with trauma patients and their families is truly inspirational.

  • Maria Damiano says:

    Eden is a compassionate healthcare provider. She has done to educate the legal profession on the importance and need for trauma informed lawyering. Her passion for this area is obvious to anyone who speaks to her. She is well deserving of this award.

  • Shelly L Dhingra says:

    I am proud to be voting for Eden Dales because I have seen firsthand the dedication and expertise she brings to every role. I worked alongside her on the BIST Birdies for Brain Injuries Committee, where she went above and beyond to ensure the event’s success. Her leadership and commitment extend far beyond that, whether serving as an Executive Board Member and Sponsorship Co-Chair with the Medico-Legal Society of Toronto, presenting at leading conferences, or raising over $20,000 for BIST, she has consistently demonstrated her ability to lead, inspire, and make a meaningful impact. Congratulations on your nomination, Eden! Good Luck!

  • Anonymous says:

    Eden works tirelessly to provide the necessary trauma-informed care to all of her clients. Finding ways to support clients at all walks of life, she brings a client-centered approach to ensure the needs of her clients are met. This includes going above and beyond to find solutions for any problems that are addressed and provides the space for reflection and truly listening in sessions.

  • Lisa Simone says:

    Eden is such an extraordinary social worker and leader. What stands out to me is the way she cares so deeply for both her clients and her team—always with sensitivity, professionalism, and genuine compassion. She has such a gift for creating space where people feel seen, heard, and supported.

    I’m constantly inspired by her knowledge, her creativity, and the way she shares her experience with others in a way that uplifts and empowers them. She is truly one of the most dedicated and heart-centered practitioners I know, and I can’t think of anyone more deserving of Healthcare Practitioner of the Year.

  • Diba says:

    Great mentor and social worker

  • Jane Mason says:

    Eden is an exceptional candidate for this award. She has grown a thriving business that has evolved from her personal excellence in providing care. She thinks first and foremost about her clients and engages with each individual creatively and tirelessly to provide them with the best care and guidance. Eden is a warm and loving person and those characteristics carry through in her work each day. Her clinical skills are second to none and her expertise in trauma related care is world class. Eden is an inspiring speaker and leader and generously shares her expertise through teaching and mentoring. I strongly support Eden Dales for this award.

  • Jamey Rosen says:

    My sister Eden taught me what true meaningful and actionable empathy really looks like. She showed me what value an exceptional counselor can provide to anyone, regardless of their circumstance.

  • Elyse Sunshine says:

    Congratulations to Eden on this well deserved nomination! Eden has contributed to my practice though her training on trauma-informed lawyering. Eden’s training is insightful, practical, and deeply respectful of the complexities involved in working with individuals who have experienced trauma. Eden’s ability to connect legal principles with compassionate practice made the material both accessible and impactful.

  • Lonny Rosen says:

    Eden is incredibly passionate and knowledgeable about all aspects of trauma, including providing treatment with a trauma-informed lens, and educating health and legal professionals, adjudicators, regulators and others on how to incorporate trauma-informed practices into their work. She is tremendously deserving of this nomination!

  • Emma Gardiner says:

    Eden Dales is an exceptional health care provider and very deserving candidate for this award. I was lucky enough to take Eden’s trauma informed care program for health and legal professionals. Eden is a great teacher and was very effective at communicating about complex ideas and sensitive topics, providing a wealth of examples and resources to help translate from the theoretical to the practical. Eden’s work in trauma-informed care is providing valuable education and tools to health professionals and others providing services to survivors of trauma. I’ve also known Eden for many years through the Medico-Legal Society, where her passion for client care and natural leadership skills are evident in all of the work that she does for the Society.

  • Meagan Buttle says:

    Congratulations Eden!! Very deserving nomination! your expertise, empathy, and warmth shine through everything you do!

  • Garvin Moses says:

    Congratulations on this nomination Eden,
    You have never shied away from some of the most challenging cases and files helping to bring stability to a person’s life after tragic change sin their life. This is well deserved.

  • Trisha Di Caro says:

    Eden, your tell-it-like-it-is approach, your tender caring heart for others and your integrity for the work you do is why you are nominated for this award. Among the many wonderful qualities you have, these shine the most in my eyes. You are a wonderful colleague to work with and the life of the party always:) Eden is very deserving of this recognition and award for her incredible work and the many clients and families she has touch throughout her career.

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