Victoria Sweetman

Victoria Sweetman


I am grateful and humbled to once again be nominated for this distinction of Case Manager of the Year. There are many case managers, like me, who are committed and dedicated to their clients and families. We all strive to advocate for and enhance our clients’ lives and bolster the profession. To be nominated again is an honour as there are so many truly phenomenal case managers in this field.

I have worked as a Case Manager for 30 plus years. I work independently as the owner of Victoria Sweetman Rehab Consulting with the following certifications:

  • Canadian Certified Rehabilitation Counselor
  • Certified Vocational Rehabilitation Professional
  • Registered Rehabilitation Professional
  • Return-to-Work Disability Manager

I am a graduate of Humber College with a diploma in rehabilitation services and from the University of Guelph with an Honours B.A. in Sociology. I was an early subscriber to the Brain Injury Family Intervention (BIFI) and BIFI/A training.

Prior to case management, I worked in vocational evaluation, school-to-work transition and return to work in both front-line and management positions.

I was a founding board member of the Canadian Chapter of the International Association of Rehabilitation Professionals and was a committee member with the Canadian Association of Rehabilitation Professionals (now known as the Vocational Rehabilitation Association).

Over the years, I have written educational material focused on the auto insurer with respect to vocational rehabilitation. I have been a presenter at conferences and community colleges in Ontario.

In 2020 and 2021, I was nominated for an Award of Excellence in Brain Injury Rehabilitation as Case Manager of the Year.

As a case manager, I am dedicated to building strong, collaborative, goal-oriented and client-centered teams. I am committed to developing positive relationships with the clients requiring services, their family/support system/community, professionals and rehabilitation colleagues to assist clients through their recovery, rehabilitation, and to adjust to living with an acquired brain injury and to achieving their goals.

This year has been a challenging and rewarding one, again. Despite the changing parameters of insurance benefits, healthcare cutbacks and social services upheavals, I’ve held fast to my core fundamental values of helping people and genuinely improving their quality of life – whatever it takes. Case management has been my “raison d’etre”. To be able to be a part of clients’ lives, to feel like I have genuinely made a difference in their lives, the lives of their families, and to be able to work with a community of rehabilitation professionals who are absolutely committed to these goals remains a powerful and a rewarding experience.

My passion and dedication to serving clients over the years is so much part of my life that when the time comes for me to retire (still a few years away) and leave the profession I will greatly miss the personal and professional satisfaction that comes with being a case manager. It will leave an unfillable void.

Thank you again for this nomination.

  • Lorraine McVicar says:

    Victoria is compassionate and professional and will move mountains for her clients.

  • Luz María Trujillo Restrepo says:

    Definitivamente es lindo ver que la pasión la pones en todo lo que haces.
    Solo con amor y un conocimiento profundo se puede tener la paciencia, la tolerancia, el silencio y los mejores deseos por el bienestar de los demás. Eres no solo una gran profesional, sino un excelente Ser humano. iCon mucha Razón te llaman *Victoria Dulce*!!

  • Meagan Buttle says:


    Congrats on the nomination for case manager of the year! Working on your teams always means I have someone who is advocating for the client and supporting providers in the background. Your dedication to clients, families and the ABI community is proven time an again through the years you spend supporting families navigating the complicated systems we work in. Proud to be part of clinical teams with you – I know you always have the client’s success at the centre of what you do.

  • Kali Hodgson says:

    Victoria is an extreamly caring case manager who is always striving to do the best for her clients. She works hard to always learn new things to provide better care

  • Stephanie Lazarou says:

    Victoria is the most dedicated case worker I have ever seen. She has a variety of experience and years of experience to really isolate and pin point what is necessary to achieve best results. She has a fabulous team of professionals and we have seen results first hand along with the support that was so needed and unable to do ourselves without her managing the rehabilitation. Highly recommend as I truly have witnessed her dedication and passion for helping others get their lives back
    Best of luck this would be so well deserved!!
    Stephanie Lazarou

  • Colleen Boyce says:

    I have worked with Victoria for 27 + years and she has not waivered in her dedication, commitment, compassion, professionalism and client/family centred approach. Victoria is a great team player and ensures clients’ needs are met. Congratulations on being nominated once again Victoria and so deserving of this recognition!

  • Jim Weber says:

    Victoria has been managing my sister’s case since 2018 when she suffered a catostrophic car injury. This is an exceptionally challenging case and Victoria has been excellent working with my sister. She is proactive, compassionate and truly skilled at adapting to different circumstances. We feel very fortunate to have her working with us.

  • Milan Unarket says:

    Victoria is an amazing case manager and when she is on a file I know that no stone is unturned with regards to what resources and therapies would benefit a patient/client.

    Her experience in this field is unparalleled by few. Her dedication and support to other providers and her clients is unwavering and anyone who has worked with her I am sure feels the same.

    She is well deserving of this nomination/award.

    Looking forward to continue working with Victoria in the future.

  • Maureen Palmer says:

    Congratulation on being nominated again Victoria & good luck!

  • Maxine Fyffe-Roberts says:

    Victoria brings a wealth of Case Management experience and knowledge that greatly assists clients and families. She is a passionate and strong client advocate who always pays close attention to the individual needs of clients to ensure the best outcomes. Congratulations on your well-deserved nomination Victoria!

  • Nicole Galeotalanza says:

    Congratulations on this well-deserved nomination Victoria. You are an outstanding case manager, with a wealth of experience; I am grateful to have you as a colleague. Best of luck Victoria!

  • Sheila Don says:

    I have worked with Victoria across many complicated ABI client files. She has a giant heart! She genuinely cares and works to no end to support her clients. Congratulations Victoria!

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