Rachel Greenwood

This is the best case manager I’ve ever worked with! She has changed my life and I wouldn’t be where I am today without her. Rachel is the most knowledgeable, caring and phenomenal woman I’ve ever met and I wish every case manager was like her! She’s incredible and I’m honoured to have had her as a case manager and role model.

You could not find a better candidate for this award! Rachel has guided our family through an extremely difficult time. She is always available and willing to answer questions and help with issues that might arise. She meets the needs of each of us and keeps everyone on the team up-to-date and organized. We could not have navigated this process without Rachel’s help and guidance!

My dear Rachel
I always like her help from 2020 to the Sunnybrook Hospital to my uncles home now, very much honour and beautiful to always keep me positive, happy and blessed. Thank you for all the information and related and hopeful. My dear Rachel thank you again and joyful and so proud to have you for energy and life.

I’ve had the opportunity to work with Rachel on several complicated cases. Communication, teamwork, advocacy, and accountability are just some of the reasons our company works so well with her! We really appreciate how she goes above and beyond for the clients we share- it is truly something therapists look forward to being a part of and it is integral to a healthy and productive rehabilitation team. Congrats on the nomination, Rachel!

Congratulations Rachel on your nomination! You put your heart into everything you do – I hear clients speak so highly of you when confronted with difficult situations and in all of the quiet moments in between. Your clients (and colleagues) are grateful to be on the journey with you! Congratulations.

Rachel has been an integral part of ICM for over a decade. In this time, she has become an incredible Case Manager, supervisor and mentor. Rachel is dedicated, client centered, compassionate, caring and a fierce advocate, working hard to help her clients reach their goals. She meets her clients where they are, gently moving them along in the process and celebrating their successes, big and small.
Rachel is also an amazing supervisor and mentor, and is often an ICM go to for guidance and advice.
Furthermore, Rachel is the Secretary for the Brain Injury Association of York Region, working tirelessly to ensure that survivors and their loved ones are able to access services and support.
This is an incredibly well deserved nomination, and we are so proud of all that Rachel has accomplished!

Rachel is so deserving of this. She is a wonderful Case Manager, and embodies such compassion, integrity and strength, while ensuring the people around her feel heard and supported. I am so fortunate to call her one my best friends and couldn’t be happier that she has been nominated (for a third time!). I have my fingers crossed for you honey.

The energy, knowledge + experience, and compassion for her clients that Rachel brings to her case management work is remarkable. I have been grateful to be her mentee for the last year, and to benefit from her resource sharing, effective problem solving skills, and general support and guidance. Rachel cares deeply about her work and her clients above all. Anyone who knows her, knows this, and is a lucky duck !

Rachel is a true gem. She puts her heart and soul into everything she does both personally and professionally. She goes above and beyond for clients and colleagues. She works tirelessly as a Board Member for the Brain Injury Association of York Region coordinating programs, coming up with and implementing new ideas, attending provincial and national meetings, advocating on behalf of members, and promoting BIAYR within the community. She is dedicated to her clients, has such a strong knowledge of community supports/programs available, and has a passion for sharing her knowledge and expertise with others. This nomination is truly well deserved, Rachel! You are such a valuable member of the brain injury community. Thank you for all that you have done to help brain injury survivors, caregivers, family members and fellow healthcare providers you work alongside!

Rachel is a fabulous case manager who goes well beyond expectations. She is also a wonderful, thoughtful supervisor who is always there for you with her knowledge and understanding. There really are no words to express how amazing she really is. This is so well deserved!

VOTE RACHEL!
I know I speak for many to say Rachel is already a winner in our eyes.

I have had the pleasure of having Rachel as my case manager for almost 5 years now..

My recovery would NOT be where it is today without her. I am forever grateful.

Rachel’s natural compassion for others, along with her expertise makes her stand out from the crowd.

Rachel makes each and every one of us feel as though we are her only client, that no one else matters but us:)

Words really cannot express all she has done, nor the difference she ( and her infectious smile) makes.

Rachel should be awarded.

She also devotes time, from her busy life, to sit on the BIAYR board. Her presence there has introduced me to another side of brain injury recovery. The people side.

She deserves industry recognition.
VOTE RACHEL!!!!!!

Rachel is the most committed, organized, caring, professional, integral case manager. Whenever I am involved in a team with Rachel I smile as I know this client is going to be cared for as much as possible. Rachel will go to great lengths to advocate for her clients and her team. She goes way beyond to help out as much as she can and we all know our roles can be thankless but that does not seem to phase her given the knowledge of population. Rachel shines on the inside and out and I feel so lucky and blessed to have met her and have been able to work with such an inspirational, wonderful, smart, capable manager!!

Congratulations Rachel! The embodiment of empathy, kindness and patience. No matter the problem, you are always willing to listen and find something that works!
Amongst a sea of details you make case management look seamless. Thank you for the support you provide to your clients and to the teams you put together to help them.
Simone friedman

Rachel has been such a wonderful, supportive, and instrumental part of my recovery. I am so blessed to have her on my recovery team of therapists. She has fought for me tenaciously, and won, I must say, when I had no voice. She has always been on my side and looked out for me multiple times. She has introduced me to therapies that have helped me tremendously, that I was never aware of. I wouldn’t be as well off as I am now without her support and guidance. Rachel is truly all that and a bag of chips. I have nothing but love for her. I wholeheartedly recommend Rachel for this award. No one deserves it more.

Rachel is never too busy to listen, to consider your opinion, or to brainstorm options about how to improve client care and support. She has the amazing and very rare ability to tell the (sometimes hard) truth with kindness and compassion and always has an open door. I look forward to every file I get to work on with her.

I first met Rachel in November 2019. Since this time, I have had the opportunity to get to know her as a person, supervisor, and as the incredible case manager that she is.
As a supervisor, Rachel is always available to help, and brainstorm ways in which we can best support my clients. She is full of knowledge and creative ideas.
Rachel is a fierce advocate, who cares so deeply for her clients. Her knowledge of the system she is working within is so clear in her everyday work. She is approachable, and always available to work through unique circumstances thrown her way.
Not to mention, she is caring and kind, which shines through in everything she does.
Anyone who has the opportunity to work with Rachel is extremely lucky!

Rachel has been a God send for our family. She is extremely knowledgable about brain injury and she shares this knowledge educating both her clients and their family members. Rachel is well loved and connected within the industry allowing her to match her clients’ needs with the appropriate help and secure the resources. People want to help Rachel and this helps her clients.
Rachel so beautifully balances what can be contradictory goals. She is sensitive to her clients’ struggles and situations while still ensuring she delivers “tough love” when necessary. She puts the needs of her clients first, but still manages to communicate effectively with family members without violating the trust of her clients.
She is responsive and dedicated.
We are all better as a family having had Rachel along for this journey with brain injury.

Of course you’ve been nominated! However this may go, Rachel, you’re a winner to everyone that has ever worked with you. Thank you for always putting your clients first, and being an active listener, an empathetic team member and a support. Not only are you extremely knowledgeable in brain injury recovery, but also well adversed and connected to best support your clients. You have helped me through some really big challenges over the years and I will forever be grateful to have crossed paths with you. The brain injury community is better because of you!

I am thrilled to support Rachel Greenwood’s nomination for Case Manager of the Year. Having the pleasure of working with Rachel in various capacities over the past 20 years, I’ve come to love, appreciate and learn from her dynamic spirit and epic advocating skills. She is strong, compassionate and loyal to anyone she supports. She is beloved by her clients, lawyers, adjusters and colleagues. She is truly a gift to the field and beyond deserving of this award. Her work with BIA YR only goes to further highlight her skills, talents and how she is always working to better the lives of others.

Congratulations Rachel on this nomination!

I have had the pleasure of working with Rachel, and the compassion, strength and faith she offers and shares with all of her clients should not go unnoticed, so this nomination is well deserved, though it is obvious that everything she does, comes from the heart, not any need for any form of recognition. She is attentive, and patient, she is authentic and strong. The love she has for her chosen vocation in life shines through in everything she does for her clients and team members, it would be difficult to measure the trickle effect of how positively she has affected the lives of so many. Thank you Rachel for all that you do, Congratulations Lovely Lady, so many are lucky to have you.

Incredible, compassionate and ever so cool under pressure. Rachel had been my peer, mentor and dear friend for many years. She is most deserving of this honour for her tireless work for those with brain injury. An advocate like no other with a fierce, client centred heart. Team Rachel forever!

If it wasn’t for the Back to School Conference, I would not have met Rachel seven years ago. No matter how difficult the client or circumstances. my team truly enjoys the challenge of exceeding Rachel’s expectations. The caliber of her advocacy, attention to detail, level-headed approach, quality of communication, and compassion has raised our team’s standards and consequently and most importantly, the client benefits.

Rachel exemplifies the qualities and character of an exceptional case manager. She is truly worthy of this honour.

Well done Rachel! It’s been an absolute pleasure to work together over many years. Your dedication, support and insight working with the ABI community is second to none.

Congratulations Rachel! Your passion and dedication to your clients shines through your work. Best wishes on this wonderful achievement!

I have had the pleasure to work along side Rachel for a number of years on many levels to support clients who have had brain injuries and their families.

Rachel plays an integral role in keeping a rehabilitation team communicating and providing treatment that is client and family centred, always keeping in mind not only how to support a client to return to their activities of normal living but really focuses on the whole person and their wellbeing. She gets to know her client’s thoroughly and builds strong rapport and trusting relationships that support clients to step out of their comfort zone to explore new opportunities in their recovery process. She thinks outside the box constantly asking the rehabilitation team, what else, how else and who else to best meet the needs of her client’s and their family in their rehabilitation journey. She researches innovative treatments and community resources and introduces them to her client’s and rehabilitation team. She considers both the short-term and long-term impact when recommending and facilitating referrals, treatment and resources for a client and their family.

As an Occupational Therapist, I always feel supported by Rachel in my treatment ideas and approaches. She consistently makes herself available to collaborate and brainstorm challenging situations that arise with clients and their families. She supports me to step out of my comfort zone as a therapist to improve professionally so that I can best meet the needs of our client. She constantly reflects on her role as a Case Manager to do her very best by the client and their families. I feel apart of a strong and cohesive team when Rachel is the Case Manager and I know with confidence that when Rachel is the Case Manager, the client will be put first with the utmost care, compassion and professionalism.

In addition to her role as Case Manager, I have seen Rachel work really hard to best serve the members of the Brain Injury Association of York Region. Much like how she works as a Case Manager, she is always trying to research and collaborate to best meet the needs of the larger brain injury community and has a way about bringing people together where they feel special, included and an important.

Congratulations Rachel on your nomination, you are an excellent Case Manager that I am proud to work alongside.