2019 CASE MANAGER OF THE YEAR NOMINEE
CASE MANAGER OF THE YEAR
Rachel’s career in the field of Acquired Brain Injury (ABI) began in 1995, when as a Behavioural Science Student, she completed a field placement at PHABIS (now MindForward), and knew she had found her calling. That lead to further placements at West Park Healthcare Centre, and then Community Head Injury Resource Services (CHIRS), where she stayed for over 12 years, gaining experience in both residential and community services, as well as developing Case Management and leadership skills. As part of the CHIRS team, Rachel was exposed to multidisciplinary intervention, fostering an understanding and appreciation for different approaches and perspectives. The nature of the work at CHIRS was such that a client-centred approach was engrained, and that client advocacy became second nature.
Since joining Innovative Case Management (ICM) in 2011, Rachel has provided Case Management and Rehabilitation Consulting services to a wide range of individuals, specializing in complex ABI / dual diagnosis files. She builds quick and easy rapport with her clients, and assembles teams focusing on the skill set and fit of each provider, as well as overall group dynamics. Rachel believes that communication and collaboration are the cornerstones of meaningful rehabilitation; this begins with her clients, their caregivers, and treatment providers, and includes insurance and legal representatives. She has additionally assumed a supervisory role at ICM, which fulfills her love of teaching / training, a longstanding part of her career dating back to CHIRS.
Rachel’s passion for the brain injury community lead to her joining the Board of Directors at the Brain Injury Association of York Region (BIAYR) in 2019; she currently holds the executive roles of Vice Chair and Secretary, and is a founding member of the Programming Committee. She participates in provincial and national meetings, learning from other associations and contributing to a variety of initiatives.