Innovative Occupational Therapy Services

Innovative Occupational Therapy Services


Receiving a nomination as Ontario Brain Injury Association’s Rehabilitation Company of the Year for 2022 is a tremendous honour. We thank our valued colleagues and clients for this recognition.

In 2015, Innovative Occupational Therapy Services (IOTS) was founded by Sheila Don after realizing a gap in care for clients with serious injuries, especially traumatic brain injuries. Through creative, ‘outside the box’ thinking, IOTS has emerged as a gamechanger in traumatic brain injury rehabilitation through the development of evidence-based assessment tools and meaningful, client-centred treatment. Not only does our team of skilled and compassionate Occupational Therapists support individuals with acquired brain injuries and their families in their rehabilitative journey, we also strive to restore quality of life. Through the years, our team has changed the lives of many individuals who have gone on to live fulfilled lives through the strategies and modified interventions we have delivered.

Innovative Occupational Therapy Services represents one of the largest Occupational Therapy only firms in the province with over 50 therapists. We’ve developed a successful protocol for delivering timely and cost-effective services with outcomes in the areas of maintaining or improving health, promoting independence, and reducing the risk of health deterioration.

We understand the importance of the role of the occupational therapist in assisting, maintaining, restoring and optimizing functional independence through client collaboration. As a team, we are proactive, client-centred, creative and take great pride in the services we provide. We strongly value our client’s feedback to foster our continued growth and evolution in providing the best, holistic care.


  • KWilson says:

    Your dedication and support provided to my dear friend who sustained a traumatic brain injury has been exemplary. You have helped her regain a quality of life that is far beyond what was anticipated. Thank you!

  • Colleen Boyce says:

    Congratulations and well deserved. The expertise, experience, knowledge and professionalism of your therapists is outstanding.

  • Chrissy says:

    Since I have talked to Shelly I do not feel alone, she has been there for every phone call every message I have left she always is there for me to explain everything in detail so I understand. She is an amazing person and I hope to be able to work with her for as long as I need and more, I honestly don’t know what I would do without her help!!!! I’m thankful she has come into my life, I don’t know what I would have done without her! Her name in my phone is Shelly my saviour and always will be! She should be nominated, she deserves it more then anything!
    Thank u Shelly for everything!

  • Mara says:

    Well deserved congratulations you had help me so much during this hard time for me . You are an amazing person, you been all the time ready for me answer all my text even wen you were in vacation with your family. I really appreciate all your help I would not know what I would done without your help . Congratulations again Shelly ? ?

  • Maureen Devine says:

    My 91 yr old Mother was hit by a car that drove through a stop sign while she was crossing the street with her walker. She suffered a severe concussion/broken leg. Our family was in shock and at a loss of what to do next. Samantha was at Mom’s condo when she returned home from hospital and immediately managed all of her Occupational therapy needs as well as the organization of physio and new special adaptive needs. Her extensive knowledge of the insurance system and forms/coverage needed was a blessing. We did not know how or where to start this process. Samantha allowed our family to focus on Mom’s recovery knowing that she was getting every type of care available. She is very dedicated and was often available after hours or weekends and even responded to emails on her vacation. Samantha continues to work with Mom to recover her post accident cognitive deficits and progress is being made. Samantha interacts with my Mom in a very knowledgeable, kind and compassionate way. We have the utmost respect and appreciation for Samantha and all that she has done and continues to do to support my Mom in her recovery. Samantha’s former OT colleague came to do an assessment on my Mom for the driver’s insurance company and readily stated that Samantha was highly respected in the OT community and it is easy to see why. A huge thank you and debt of gratitude to Samantha from my entire family.

  • Jennifer Accursi says:

    As a Social Worker with Critical Trauma Therapy, I have the pleasure of collaborating with the Occupational Therapists at Innovative Occupational Therapy Services. The knowledge, professionalism, compassion and experience they bring to their clients and team is second to none! Congratulations on this well deserved nomination for Rehabilitation Company of the Year!

  • Stephanie Pracsovics says:

    Congratulations on this nomination! I have had the pleasure of working with the occupational therapists of Innovative Occupational Therapy services through my work as a registered dietitian with Critical Trauma Therapy. It is clear how passionate and knowledgeable the occupational therapists are, and it is a joy to collaborate with them as part of clients’ rehab teams!

  • Nicole Kristensen says:

    I have had the pleasure of collaborating with various team members at Innovative Occupational Therapy Services. Each team member, from the administrative staff members, to the occupational therapists, and the management team bring tremendous skill and expertise to their work. This commitment to quality care is reflected in the success of their clients as they progress in their rehabilitation journey.

  • Marileny Lopez says:

    I want to start off by saying congratulations to Ms. Samantha Maas-Crowell. She is a wonderful occupational therapist, she is a very driven and devoted to her clients. Not only is she devoted compassionate and empathetic. I truly am grateful for Samantha, she is such a lovely person . Thank you to her and all she does to help me and others.

  • richard denis says:

    I’ve had good fortune of having Ms. Samantha Maas-Crowell as my OT after a car accident. She is devoted, knowledgeable and professional. She has helped me have a positive attitude and improved my quality of life. A big thank you to Samantha for all her help and support. Congratulations on your nomination!

  • Beverlee Melamed says:

    Congratulations for the hard work and perseverance, especially deserving of this nomination! I’m enjoying your posts and feel you well represent OTs. Best of luck!

  • Maureen Palmer says:

    It was a pleasure to recently work with an Occupational Therapist’ from Innovative Rehabilitation! Erich was terrific to work with-extremely knowledgable, compassionate, collaborative, professional and quickly developed rapport with our young client with ABI! I have also had the pleasure of getting to know Sheila Don, owner, who is a very dynamic and passionate leader, dedicated to excellence. It is clear that Innovative Occupational Therapy Services is expecting the highest standard within it’s team to support their clients and families living with ABI! Congratulations on this nomination and best of luck!

  • Yani says:

    This is a great team , you will feel relief to have Kari working for you, I was waiting for 2 years for therapy and when I move companies this company give me a hand with my therapies and treatment I’m currently working in getting better every day however work with them by my side is such a Blessing ?

  • Edleusa Cardoso says:

    First of all, I would like to congratulate Innovative Occupational Therapy Services on this nomination, and especially to my O.T. Samantha Maas-Crowell for her hard work, professionalism and devotion. Samantha has been working with me for a few years now, after a motor vehicle accident back in 2019. She works hard for her clients, she’s very professional, dedicated, and caring. Samantha is always ready to go out an extra mile if she has to, in order to help. Not only her extreme knowledge about the Insurance Companies System throughout the entire process but on any doubts I might have.
    I consider myself very lucky to have her helping and guiding me every step of the way, otherwise, I’d be lost. I know that I can count on her all the time. I wish Samantha nothing but all the very best things that life can bring her way, both personally and professionally. Thank you so much for all your help and support.

Leave a Comment:

Your email address will not be published. Required fields are marked *