Recipient of the 2019 REHABILITATION COMPANY OF THE YEAR

Complex Injury Rehabilitation

Complex Injury Rehabilitation

Nominated For: REHABILITATION COMPANY OF THE YEAR

We are honoured to be nominated for this award! Complex Injury Rehab’s mission is to promote health and maximize quality of life with our clients. Founded in 2008 by occupational therapists, Tracy Milner and Heather Condello, to focus on people who have experienced more severe or complex injuries. We are passionate about neurological rehabilitation. We are proud of our reputation for leadership and innovation.

We leave no stone unturned when working to understand our clients’ journey from injury through rehabilitation and the impact it has had on their life. We are passionate about our clients achieving their goals and reaching their potential and strive to provide ‘best in practice’ therapies, including specialized techniques and approaches, digital health assessments and rehabilitation technologies. Our therapists are skilled and compassionate and are the best representatives of our commitment to quality rehabilitation, collaboration, and client empowerment.

Advocating for our clients extends beyond our organization and is demonstrated by our efforts in the Ontario Rehab Alliance, where Tracy is a board member and has been very active in the changes to catastrophic definition and SABS, sat on the OSOT Auto Sector Committee for >13 years including co-authoring the Attendant Care Resource and through creating BrainFx assessments to address our frustration in identifying mild to moderate dysfunction in those with brain disorders for clinicians nationally and globally. We are appreciative for the numerous opportunities to speak to survivors, stakeholders, and colleagues about the practical impact of policies/legislation on healthcare, the use of technology in therapy, and strategies in rehabilitation.

15 Comments
  • Rachel Greenwood says:

    I’ve had nothing but great experiences with the team from Complex Injury Rehab! They provide amazing Occupational Therapy services and are very deserving of this nomination.

  • Ellie Lapowich says:

    I have worked with many of the OTs at CIR. During this time, I have been incredibly impressed by their diverse skill set, ability to be client centred, and to work collaboratively with teams. As a Case Manager, I appreciate their OTs ability to not only share their knowledge in attempts to help clients improve, but their ability to be receptive to feedback and to function together with the other therapists towards specific client goals. As well deserved nomination!

  • Sen Hoong Phang says:

    Complex Injury Rehab’s clinicians are collaborative and demonstrate the ability to think about their clients first. Their OTs demonstrate excellent communication skills. Their front office is an absolute pleasure to work alongside and are always looking to improve the client experience.

  • Nicole Galeotalanza says:

    I am pleased to write this letter to support Complex Injury Rehab for their nomination for Rehabilitation Company of the Year. The entire CIR team, including therapists, assistants, managers and admin are very deserving of this nomination. Their hard work, and their dedication to their profession and clients is what makes them so deserving of this award.

    As a case manager, I have worked with the CIR team on many complex files and I feel confident when referring them to my clients. The CIR team is knowledgeable, professional, collaborative and always a pleasure to work with.

    I am also part of the CIR team, performing life care plans, and I am honored to be part of such a wonderful and supportive team of professionals.

    I highly recommend the CIR team for Rehabilitation Company of the Year.

  • Colleen Worsley says:

    I have had the privilege to work with the Complex Injury Rehab team as a community provider and more recently as a team member.

    My clients have always received dedicated and exceptional therapy from the team. This group works with other therapy professionals in the community in respectful and creative ways to bring working solutions and innovative systems to maximize client potential.

    Heather and Tracy provide ongoing support, education and growth opportunities for the team to develop their skills and knowledge so the professional continuum of support and care is maintained throughout the team.

    They also give back to the ABI community with consistent contribution both financially and in volunteer activity to raise awareness, raise funds for services and to share knowledge to increase quality of life opportunities.

    Complex Injury Rehab is deserved of this award. They have my vote!

  • Corey Hafner says:

    It is my pleasure to offer my unreserved nomination for Complex Injury Rehab (“CIR”) for the Rehabilitation Company of the Year in this year’s OBIAAwards of Excellence in Brain Injury Rehabilitation.

    Previously, I was employed as a physiotherapist for 2 years at CIR before leaving for other endeavors; however, those two years still impact my practice today, as they had a profound effect on me. Working with patients who have suffered from brain injury can be challenging, yet rewarding work, and CIR provides the best opportunity for all involved to offer optimal care.

    CIR has clearly fostered an environment that promotes caring, empathy and strong clinical skills for all clinicians involved, building a culture of leaders in the field. The staff are all very knowledgeable, extremely helpful and considerate, and always looking to go the extra mile to improve patient outcomes. This is distinctly evident when looking at their patients, as they most definitively enjoy the treatment they receive and the time they spend at the clinic.

    I refer as many patients as I can to CIR, as I know they are the best in the business. I wholeheartedly support their bid for Rehabilitation Company of the Year, and wish them nothing but the best.

  • Doris Hanon says:

    We have been working with Complex Injury Rehab since 2016. We work with many Rehab companies and have found our relationship with CIR to be a very rewarding experience. Not only do the Occupational Therapists care about their clients; but the diligence of the office staff in following up, assisting with inquiries and responding quickly has been wonderful. SMC Versatile was started in order to make a real difference for clients who have been injured and who are trying to get back some of their independence. Working with everyone at CIR shows us that they have the same goals – truly caring about each and every client. Our Accessibility Associates have attended numerous assessments and installations with the therapists and have seen the true dedication they have to assist their clients. It is always a joy to work with everyone at CIR as they always maintain a positive, happy outlook regarding their jobs. Everyone takes a real interest in knowing who the clients are, what their needs are, and how we can all help to ensure they have the best outcome possible in the circumstances. We are looking forward to many more years of working with this great company.

  • John Groe says:

    It is with great excitement and pride that we offer our support of Complex Injury Rehab’s nomination for Rehab Company of the Year.

    As a consultant in Accessible reporting and construction, we have worked closely with Complex Injury Rehab with respect to our clients’ needs within the home.

    Their knowledge and support of our mutual clients had allowed us to benefit our clients. From their case management and Occupational Therapy services, Complex Injury Rehab provides quality and valued services to its client. The staff is always super friendly.

    Our staff has been thrilled to work with CIM as their ability to communicate quickly and effectively, allowing us to meet our timelines.

    We are thrilled with her nomination and wish her luck with the voting process.

  • Kyle Whaley says:

    We have had the pleasure of working with Complex Injury Rehab for several years and more intimately in the past year. We share space, resources and most importantly, expertise with them in Pickering.

    We have been fortunate to work side by side with Heather Condello and Tracy Milner and watch the CIR team grow under their leadership. Their commitment to their clientele, the profession and their team is second to none. It’s a large part of why we chose to work so closely with them.

    They are true leaders in their profession and our industry. It is inspiring to watch them and their therapists work.

    Complex Injury Rehab is more than deserving of this nomination.

  • Maureen Palmer says:

    I would like to take this opportunity to provide a letter of support for the nomination of Complex Injury Rehabilitation for the “Rehabilitation Company of the Year” award of excellence in Brain Injury Rehabilitation for 2019.

    Complex Injury Rehabilitation is a diverse group of experienced and committed Occupational Therapists and Occupational Therapy Assistants who maintain the highest standards of practice
    in their assessment and treatment of youth and adults with neurological dysfunction, including the mild to catastrophically injured brain injury survivors with whom they work. As a Nurse Rehabilitation Consultant/ Case Manager, I have had the privilege of working with several of CIR’s highly skilled Occupational Therapists, often with specialized skill sets, to meet the complex and unique cognitive, psychosocial or physical needs of clients with ABI. I find their Occupational Therapy Team to consistently be collaborative, dedicated, compassionate and client-centered professionals that advocate for and contribute immeasurably to the everyday success of clients in their physical recovery, social participation, home and environmental accessibility, family interactions, vocational, academic pursuits and daily life.

    CIR offers comprehensive and integrated neuro rehabilitation services that help maximize function and ability, reduce limitations and promote overall well-being for their clients with ABI. Access to Rehab Groups, programs and services such as CogMed, PGAP, yoga and Mindfulness, ADP authorization etc., along with the delivery of Occupational Therapy services at the CIR Clinic and in the community, ensures that CIR’s ABI clients have access to integrated services as their needs evolve, to maximize their outcomes and daily living.

    Demonstrating a commitment to the highest standards for ABI rehabilitation and ongoing professional development, CIR Occupational Therapists attend conferences and hold regular meetings and training sessions for their staff to review the latest in research /practice and consult regarding complex ABI client solutions. As an example of their leadership role in the field of ABI and neurological function, Tracey Milner, President and Heather Condello, Vice President have developed BrainFx 360, a digital assessment tool to assist health professionals gather information for early detection, diagnosis and treatment of neurological dysfunction. BrainFx is being used in the Hospital settings and in the community.

    In summary, compassionate, strong client advocates and committed to excellence are attributes that CIR and their Occupational Therapy Team consistently demonstrate in their work with clients living with ABI. CIR has earned the trust and respect of their peers and clients alike and, I believe, is highly deserving of the “Rehabilitation Company of the Year” award of excellence in Brain Injury Rehabilitation.

  • Nicole Galeotalanza says:

    I am pleased to write this letter to support Complex Injury Rehab for their nomination for Rehabilitation Company of the Year. The entire CIR team, including therapists, assistants, managers and admin, are very deserving of this nomination. Their hard work, and their dedication to their profession and clients is what makes them so deserving of this award.

    As a case manager, I have worked with the CIR team, on many complex files and I feel confident when referring them to my clients. The CIR team is knowledgeable, professional, collaborative and always a pleasure to work with.

    I am also part of the CIR team, performing life care plans, and I am honored to be part of such a wonderful and supportive team of professionals.

    I highly recommend the CIR team for Rehabilitation Company of the Year.

  • Debra Regis says:

    My name is Debra Regis, I was in my home on June 19th, 2016 when a car drove through my home and hit me.

    Clearly I had many injuries, when I first woke in the ambulance and was told what happened to me I had no clue what to expect with recovery and the future.

    I had the good fortune to be introduced to Complex Injury via the law firm I had signed up with. I was of the opinion that I would be well in a couple of weeks because I could will myself back to health by doing all of the things I was used to doing like yoga.

    I overloaded Complex Injury with my ideas to improve my situation. Everyone was very patient with me and listened to all request without judgement, as I got sick from my ideas. I then did what was requested of me and at times I was surly, we still pushed through together with encouraging words for me every day we were together. The Team worked with me physically and emotionally until little by little I started to accept where I was in my life and recovery.

    I started to understand that I had to become a new me and I would not be the same as before the accident. A new me was the order of the day and accepting this was hard but helped as time went. The few words I write here can not express all the help I received continue to receive from Complex Injury. I appreciate all the training, learning, hopeful experience. I have such gratitude that they knew what I needed at the beginning continue to know and help.

  • J. & P. Blakney says:

    The purpose of my letter is to provide some background information on why I voted for Complex Injury Rehab as the Rehabilitation Company of the Year.

    When I heard that I could cast my vote for the Rehabilitation Company of the Year I was excited as I felt it was one small way I could express my gratitude for the treatment, care and expertise they have provided, and continue to provide for my husband.

    My relationship with all members of the team at Complex Injury Rehab commenced in May 2018 when my husband was discharged from a rehabilitation facility after a motor vehicle accident.

    The services provided by Complex Injury Rehab, from the initial meeting with Heather Condello, owner as well as occupational therapist, who graciously and expertly guided me through all aspects of Patrick’s treatment and care whilst providing valuable information, resources and staff to provide physiotherapy and occupational therapy for Patrick to our continued use of their services as Patrick moves along this journey can only be described as exemplary.

    I feel extremely comfortable reaching out directly to each member of the Complex Injury Rehab team as I know all of them will share their expertise and knowledge with me and I really do appreciate they put Patrick and his recovery first and foremost.

  • S. Rego says:

    I would like to say thank you to the staff of Complex Injury for all of my treatment. You were my second home for the last two years and was treated like a family member by every therapist I
    had. The front desk staff is second to none. Thank you all. You are an amazing team.

  • Shannon Jules says:

    I am writing in support of the nomination for Complex Injury Rehab (“CIR”) in this year’s OBIA Awards of Excellence in Brain Injury Rehabilitation, within the category of Rehabilitation Company of the Year.

    I have worked as a clinical administrative assistant at CIR for three years; however, prior to accepting employment with CIR, I worked as a personal injury law clerk for many years and would highly recommend and refer clients to CIR for rehabilitation services. In getting to know one of the owner’s, Heather Condello, along with many of the clinicians over the years, when an opportunity presented itself for me to change my career path and work with CIR, I felt extremely confident that it was a good decision for me, both personally and professionally, which is still true today.

    CIR’s overall mission is to promote health and maximize quality of life and independence for all of its clients. I can confidently say that in my experience, from both perspectives, CIR upholds this mission statement to the utmost. The dedication from ownership, to management, to clinicians and administrative staff is paramount to anything I have ever seen from a rehabilitation clinic.

    Further, I can attest to client satisfaction from the time that I would refer clients to CIR, to the time that I have been working with CIR. Clients really do love coming to CIR’s clinic, and working with CIR’s staff, as they can feel the sincerity and genuine group efforts made towards them reaching their rehabilitation goals.

    In many instances, the clients that we see at CIR are coming to us at some of the most challenging and devastating times in their lives, due to accident or illness. Being a part of watching clients overcome their obstacles and achieve things that they never thought possible, as a result of the impeccable services provided to them by CIR’s amazing group of clinicians and staff, is truly remarkable and makes me go home at night feeling a sense of pride and overall satisfaction.

    CIR promotes growth within to its staff and clinicians through education and impeccable mentorship, which ultimately makes them a leader within the ABI community, and a fantastic employer.

    I feel that CIR overwhelmingly deserves this nomination and I wish them the very best in the voting process.

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